Why do you need DET?

Car Parks

Health

Utilities

Elevators

Building Maintenance

The national roll-out of the nbn™ network all duress and emergency telephony services connected via FTTN, FTTP or FTTB will need to migrate to a mobile back-up solution to remain compliant with relevant statutory codes and Workplace Health & Safety regulations

Why do I need this service?

Installation
Enjoy a headache-free DET install from an nbn™ emergency telephony technician, an expert in emergency service integration and connectivity with all Elevator technology and more.

Compliance
Our DET units have been rigorously tested and pass all measures of compliance. VoIPforce have followed ACMA testing and regulations ensuring our DET units pass BCA & WHS compliance.

Monitoring
Future-proofing your emergency telephony, battery monitoring is carried out 24 hours a day, 7 days a week, providing real-time notification of telephony service issues including power outage or emergency backup.

Maintenance
All maintenance issues are addressed by our technicians to ensure we deliver a compliant emergency telephony solution with optimal performance of the DET service, assisting facilities management with onsite service and support.

You want Facts? We’ve got FAQs

Should I update my Emergency Phone technology before the PSTN line (copper wires are disconnected)?

Yes. It is essential to ensure your Duress & Emergency Telephones are operating under approved conditions and you are not breaching statutory legislation. It is also important to place your order early as we cannot guarantee there will be enough time for installation and testing if you wait until the last couple of weeks before your rollover to nbn™.

How does Duress and Emergency Telephony work?

The unit uses Telstra’s cellular network, with an alternative network deployed to ensure the phone is operational 24/7, 365 days a year. The DET service is proactively monitored for system health by our expert consultants, with a comprehensive maintenance schedule ensuring the unit is connected. All-inclusive in the monthly bill.

How Many Units Do I need if I have multiple Emergency Phone Requirements?

One of our DET units can operate up to four emergency lines providing all terminate in the same MDF, IDF or Lift Motor Room.

I have a Duress Phone /BMU / Carpark Bollard – will DET work for me?

Yes. Our Romteck DET service supports all of the above emergency telephony services. For further clarification on compatibility with your requirements please complete a Service Scope Request.

What is included in my Contract?

  • Cost of the DET unit (3G Gateway)
  • Standard installation via our authorised technician
  • 5-year battery and system warranty
  • SIM cards
  • Carrier charges (including monthly SIM charges)
  • Real-time monitoring of the unit, SIM and network (including proactive communications and service calls)
  • Unit repair or replacement due to standard wear & tear
  • Firmware upgrades
  • Pre and post-install communications audit for each service*
  • 4G/5G modem upgrade

* Site audits and installations in remote areas are subject to additional fees for travel time.

How long does as individual unit take to install?

Standard installation of a DET unit will generally take 2 hours.

If I require more than one DET Unit, will I incur any additional monthly fees?

Yes. Each unit is sold as a service that includes the cost of the unit, installation, maintenance and proactive monitoring. Each unit can have multiple services connected to it but they must terminate at the same distribution frame.

Is the DET unit compatible with communications equipment that typically provide an Emergency line?

Yes. The DET unit is lift carrier agnostic and  is compatible with proprietary systems offered by companies such as Kone, Schindler, Otis, and Thyssenkrupp, as well as systems provided by Pixel technologies.

In most cases, existing emergency phone lines will not operate reliably in nbn™ connected premises; the DET unit simply replaces the existing copper wire connection with a cellular connection and is therefore compatible with all telephony infrastructure that exists for emergency services.

Contact us to discuss your Duress & Emergency telephony requirements today.

Our DET units are designed, built and supplied in Australia , with over 30 years of experience manufacturing electronic equipment with a focus on telemetry (predominately alarm signalling equipment for fire monitoring). Our manufacturers have significant experience dealing with mission critical applications of telemetry where getting cellular communications signals out of any building is of paramount importance. 

 

Currently, there are 25000 Australian buildings relying on our Manufacturers Fire Monitoring Equipment. Major clients include – South Australian Metropolitan Fire Service, Tasmanian Fire Service, Victorian Fire Service, Fijian Government and AirServices Australia

DET is a fully managed service and so much more than just a box

  • Pre and post-install communications audit for each emergency service phone*
  • Configuration, installation and testing by a certified technician
  • Provisioning of Telstra SIM & backup network SIM; including all voice and carriage charges
  • 24/7 proactive monitoring (power, SIM connectivity, phone and battery health)
  • Complete maintenance service including spares, battery replacement & onsite support
  • All mandatory technology upgrades due to obsolete technology come standard

*  Site audits and installations in remote areas are subject to additional fees for travel time.

THE DET ADVANTAGE

Emergency communication management you can rely on

  • Effortless, all-inclusive solution
  • Budget friendly monthly fee vs. large upfront cost
  • Feature rich solution (Dual SIM redundancy, large battery life & proactive monitoring)
  • Telstra footprint and network coverage you can trust
  • Seamless billing with zero configuration downtime
  • No obsolete IT equipment; all mandatory upgrades are standard
Our Technology Partners
We listen and work together to meet your objectives and legal requirements.